99-year-old home-invasion, beating victim waited three hours for police to arrive Milwaukee Department of Emergency Communications says they received three 911 calls



Milwaukee police and the Milwaukee Department of Emergency Communications are investigating a home invasion and why it took nearly three hours for police to respond to a home to help a victim on Milwaukee's south side.

Milwaukee police said at around 5:15 a.m., a 22-year-old broke into a 99-year-old's home near 14th Street and Layton on Monday. The suspect  ...forcefully entered the victim's residence and battered the victim.  EMS took the victim to the hospital for  non-fatal injuries,  according to police.


Police say a squad was dispatched at 8 a.m.

Tony Bueno, director of Milwaukee Department of Emergency Communications, says the first call came around 5:15 a.m. Monday from a voice over internet protocol call center. VoIP is a technology that allows callers to use an internet connection to make phone calls. The call center called again, a short time later, concerned about what they heard from the person. The first call was classified as a welfare check, according to Bueno, and the second call was classified as a threat call.

The victim then called a third time about 2.5 hours later, according to Bueno, and the dispatcher classified it as a battery call, sending police and EMS immediately.

Bueno said his office is investigating the calls internally and will take appropriate action. He declined to say if anyone was placed on administrative leave or fired.

Milwaukee police said they referred charges for the 22-year-old to the Milwaukee District Attorney's Office. MPD referred questions about the 911 calls to the Department of Emergency Communications.

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